What is your return policy?
If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days for a refund or exchange.* Shipping and handling fees are not refunded" plus a minimum of 10% restocking fee is applied to all returns and cancellations. Note: promotions are not refundable. If a promotion was used when making the purchase your refund will not include the promotion, if a gift was given as a promotion the gift must be returned with the return. Items received after 30 days from date of receipt will not be accepted. Refunds are processed 10 to 15 business days of receipt.
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How do I return or exchange an item?
1) Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to insecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.
2) Complete the return form (can be printed on the end of this page). It must be filled out in full, including your reason for return/exchange and all other information necessary to process your refund promptly.
3) Save a copy of the packing slip for your records.
4) To send your package, use the address on the form and ship via postal mail.
5) Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue a refund for packages lost in transit.
Credits to a credit card will be immediately applied upon processing to the original credit card, but may not appear on your statement for 1 to 2 billing cycles.
If the item is a gift it is important that the order number be written on the Glitzs.co.uk return slip. As with any purchase, the gift recipient may exchange the item or elect to receive a Glitzs.co.uk gift certificate instead of a refund.
Exchanges received after 30 days will be handled on an individual, case-by-case basis and may result in additional fees. Please contact customer service at 020-8002-9657 for more information.
If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.
• If the promotion was a gift we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.
• If you received a promotional discount we will charge the amount that was discounted.
A package that was refused by the recipient will be charged a 25% restocking fee on the total of the merchandise that was refused.
Please be careful: You should NOT write jewelry or other jewelry-related words anywhere on the package, as this invites possible theft of the package.
CLICK HERE TO PRINT THE RETURN FORM
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When will my money be refunded?
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 10 to 15 business days to process upon receipt of the item. Please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives.
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How will I know if Glitzs.co.uk received my return?
After the return is received, an e-mail notification will be sent to the e-mail address on file.
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